Part 1: Foundation of connective communication
- Identify 5 communication barriers that trigger resistance and disrupt collaboration
- Understand brain responses under stress to stay in control.
- Master the 4-step framework (Observation, Emotion, Need, Request) for effective Self-Awareness, Expression, and Listening.
Part 2: Core communication mindset & skills
2.1. Self-Awareness & regulation
- Emotional self-regulation
- Identifying needs
2.2. Questioning skill
- Purpose of questioning.
- Types of questions (open and close question)
2.3. Listening skill
- Levels of listening
- LACE technique (Listen, Acknowledge, Check, Enquire)
- Points of listening.
Part 3: Mindset & skills application in the workplace
- Dance floor – 3 Communication Choices ~ Flexible interaction dynamic between Self-Awareness, Expression, and Listening
- Apply 3 communication choices in the workplace:
o Responding thoughtfully to difficult or harsh remarks
o Giving and receiving feedback clearly and constructively.
o Nurturing relationships through intentional recognition practices.
o Transforming disagreements (in negotiation, bargaining, and conflict resolution).
Part 4: Action plan
- Identify challenging communication scenarios in daily work
- Develop an actionable implementation plan tailored to real-world tasks
- Commit to post-course practice